Submitting a repair request is as simple as counting 1, 2, 3

How to Request a Repair

Step 1.

Take photos as per our Photo Guidelines

Step 2.

Repair Requests submitted via email must have; name, Membership number, a description of the damage and the location of the damage

Step 3.

One of our Customer Service Representatives will be in contact with You to discuss the outcome of Your Repair Request

PHOTO GUIDELINES

One of the many benefits of Your AutoXCarCare Membership Program is the ability to submit multiple Repair Requests throughout the term of Your Membership Program.

Please follow the Photo Guidelines to reduce delays in assessing Your Repair Request. We are reliant on the quality of the photos You provide to be able to make an informed decision on whether we are able to repair the damage.

Take an up front and close photo, about 30cm away from the damage, making sure You capture all the damage.

Now let’s see the complete panel that has the damage, about 1 metre away and directly in front of it.

Just so we are sure there is no additional damage, we need an angled photo of the damage about 1 metre away.

Now take a photo that includes the surrounding panels - we need to see the full side.

Photo tips to reduce the risk of photos being rejected:
1

Ensure there are no obstructions casting shadows on the vehicle

2

Wipe down the areas to be photographed, ensuring they are clean and dry

3

Daylight is the best lighting when taking photos

4

To ensure photos are not blurry, allow the camera to focus before taking the photo

IMPORTANT INFORMATION

To prevent delays in processing your Repair Request, ensure all photos adhere to the photo guidelines outlined in How to Make a Repair Request.

  • When emailing your Repair Request, ensure you include your Membership Agreement number or Registration Number, along with full details of the Minor Cosmetic Damage requiring repair.
  • Our Repairs Department will review your Repair Request. If it’s deemed Minor Cosmetic Damage, we’ll contact you to arrange a Repair Service.
  • If your vehicle isn’t available for the scheduled inspection/repair at the arranged time, or if you cancel your booking with less than 48 hours’ notice, a $75 call-out charge will apply to the follow-up booking.
  • The Repair Technician will conduct repairs on your vehicle, provided it’s in an undercover area with power available, there’s sufficient space for safe repair, and no warning notifications are displayed on your dashboard.
  • Being a mobile service, inclement weather may lead to the cancellation of your booking on the appointed day. Please be aware that this situation is beyond our control.
  • Technicians will determine repair methods on the day of service to maintain adherence to OEM paint finishing and repair standards.